How long it takes, and how much.
Worldwide, from the day you approve your design. Designs are sent for your approval within 24 hours.
Standard delivery is free (3–5 working days). Express delivery is £6.99 (1–2 working days).Standard delivery is free (10–14 days).Standard delivery is free (10–14 days).Standard delivery is free (10–14 days).Standard delivery is free (10–14 days).Standard delivery is free (10–14 days).Standard delivery is free (10–14 days).
Delivered duty paid. Nothing further should be due when your order arrives.
Shipped worldwide from our own factories, direct to your door.
Tracked. A link is emailed the moment your order leaves us.
Free shipping, on every order.
Fabric sample packs are free, wherever they go.
Need it by a particular date? Check with us before you order and we’ll tell you if it’s possible.
Shipping questions, answered.
Do you deliver to my country?
Yes. We ship worldwide, direct from our own factories.
When does my delivery time start?
It depends what you have ordered.
Made to measure: after your design is approved, not at the point you order. We confirm your measurements and send your design for you to check. Nothing is cut until you approve it. That stage moves at your pace, so we count from the day you sign it off. If we have queried a measurement or requested further information, your order waits at that stage until you reply — worth answering quickly if you have a date in mind.
Standard sizes: from the day you order. Those ship from stock, so there is no design stage to wait on.
How long does a made-to-measure cover take?
Current lead time is 2–3 weeks, counted from design approval.
Does the delivery time change depending on my country?
No. A cover takes the same time to manufacture, ship and deliver whether it is going to Manchester or Melbourne.
Can I buy standard-size stock products outside the UK?
Not at present. Stock lines such as the Flexi 30 clear tarpaulin are sold within the United Kingdom only. Everything we make to measure ships worldwide. Fabric sample packs are the exception, these are shipped worldwide.
What does shipping cost?
Standard shipping is free within the United Kingdom, on every order, with no minimum spend. Outside the UK it is calculated at checkout, once we know where your order is going. Fabric sample packs are free wherever they go.
Will I pay import duty or taxes when my order arrives?
No. Orders outside the United Kingdom are delivered duty paid. We settle import duty before the parcel reaches you, so nothing further should be due on arrival.
How do I track my order?
A tracking link is emailed the moment your order leaves us. If it has not arrived, check your spam folder first. If it is genuinely missing, contact us and we will resend it.
I need my cover by a particular date. Can you do that?
Check with us before you order and we’ll tell you if it’s possible. If the date is achievable we will say so. If it is tight we will say that too, and you can decide. We would rather turn an order down than miss a date you are relying on.
We do not offer paid express production. Here is why.
Can I change my delivery address after ordering?
Yes, as long as your order has not been dispatched. Tell us as early as you can. Once a parcel is with the carrier we cannot always redirect it.
My question is not answered here.
Get in touch. Delivery questions are the ones we would much rather answer before you order than after. Our full shipping policy sets out the formal terms.
