John ordered from us a year earlier — a PVCArmour 550gsm cover for his garden furniture. It did its job. So when his gas BBQ needed covering, he didn't shop around.

His first message was straightforward: four photos of the BBQ and rough dimensions. Height 48 inches, width 40 inches, depth 28 inches. He knew what he wanted. He'd been through the process before.

We recognised John immediately — returning customer, previous order on record. We replied the same day with two fabric options, outline pricing, the colour chart, and a PDF measuring guide.

A lot of customers ask how are grill covers measured — the answer is nine key dimensions, labelled A through I, covering height, width, depth, and any protrusions or stepped sections. We send a PDF that makes it straightforward.

Two days later, John came back with the complete set of measurements — all nine dimensions, A through I, precisely measured. No ambiguity, no back-and-forth needed on the numbers.

His fabric choice was easy: PVCArmour 550gsm, Racing Green. The same material and colour he'd ordered for his garden furniture cover a year earlier. He knew it held up. He wanted the same again.

John paid and we issued the production designs the same day — a set of scaled drawings showing exactly how the cover would be built, with all nine dimensions labelled A through I. Nothing gets cut until the customer signs off on these.

John reviewed the designs and came back with two requests. Both were completely reasonable.

First: he'd added his own tolerance to the height measurement, not realising that we already build in +25mm (1in) as standard. So the cover was going to be an inch taller than he wanted. He asked us to reduce it by 1 inch.

Second: he preferred eyelets around the bottom hem rather than elasticated corners. Cleaner look, and he'd seen them on his previous cover.

That was it. One revision. The kind that takes minutes to update and catches a real problem before it reaches the factory floor.

We updated the design overnight — height reduced by 1 inch, eyelets specified along the bottom hem. Revised designs sent the following morning.

John approved immediately.

From John's first message on August 12 to a fully approved production order on August 15 — three days. That's the process working as it should.

The cover arrived with John on 26 August — 14 days after his first message. Measured, quoted, approved, made, and delivered. No chasing, no ambiguity, no re-cuts.

John sent his review unprompted, offered photos and video once the weather allowed. Classic British September.

It's been there through autumn, winter, and whatever the British summer decides to throw at it. Racing Green PVCArmour 550gsm, fitted to his exact dimensions, eyelets around the hem so it stays put.

He measured it himself. Sent us the dimensions. We sent back the designs. One small change — his height, his call. Approved in a day.

That's the whole process. No showroom visit. No back-and-forth over standard sizes that don't quite fit. No guessing whether a "large" cover will actually cover a large BBQ.

If your grill is sitting uncovered, start with a photo and your dimensions. We'll design the cover, send you the designs, and nothing gets cut until you've signed off. Start with a custom grill cover — and if it doesn't fit when it arrives — we remake it free.